McAvoy Guns Wigan - Taking payment for out of stock item

[M99]

It should stay as an "authorised hold amount" against the debit/credit card available balance until stock and/or shipping is confirmed and the retailer completes the transaction, as they emailed and said they couldn't supply the transaction should not have been completed.

It's against the law,

"Making an invitation to purchase products at a specified price, without disclosing the existence of any reasonable grounds the trader may have for believing that he/she will not be able to offer for supply or to procure another trader to supply, those products or equivalent products at that price for a period that is, and in quantities that are, reasonable having regard to the product, the scale of advertising of the product and the price offered." This is known as bait advertising.

Yes so they have not broken the law - do you want me to break it down in simple to understand terms?

Have you rung them and asked for a refund?

Or are you just happy to post on a forum looking for yet more attention?

It is getting tiresome.

[Watcher]

I would suspect that the problem is more to do with the fact that internet ordering is an essentially automated process. No human gets the opportunity to change the process while its running.

I've never mail ordered from MacAvoys (they are only 15 minutes drive away from me) but they are decent people. Have you tried ringing them? Don't try on a Saturday because they are hugely busy. I'd try that before posting anymore.

[phaedra1106]

I intend to ring them this morning, my original question was "Anyone had any dealings with them and know how they handle complaints?"

MiLisCer, I am not looking for attention, if you find my posts tiresome don't read or respond to them and I'll happily do the same to yours.

Edit.

Now sorted, refund should be be done within 3 working days.

[ovenpaa]

Probably best to contact them directly, they are a reputable gun shop and I am sure this will be quickly resolved.

[mcavoyguns]

In our defence . . We read the email you sent on Friday afternoon this morning & have refunded you. I only became aware of this post via a customer . . after we had already refunded

[phaedra1106]

As I said, you sorted it this morning, thank you. I was just suprised payment went ahead for an out of stock item.

[mcavoyguns]

It is, just as another user mentioned, an automated service.
Best regards,
Hannah

[ovenpaa]

Welcome to the forum Hannah and thank you for taking the time to post a response, I am sure everyone will agree you are more than welcome to stop for a bit. Gunshops are always welcome on the forum.

[dromia]

Welcome Hannah

[saddler]

Hi Jon :)

Did you want the 204 shellholder sending?.

Do Natchez ship to the UK OK? it says they won't display shipping charges until after placing an order?.

Keep hold of the 204 holder for now, thanks.

Said Natchez - meant to say Midsouth Shooters Supply!!!
It was late, I was tired, etc. etc.

Here is a link.....http://www.midsouthshooterssupply.com/i ... 0004487590
$29.36

Had a couple of the Hornady bullet feeder dies off them the other week. Took 6 days to arrive, they both fitted a std small packet box & shipping was about $18
Check the site as they are way below USA retail prices - quite a few bargains that can be crammed in the same box to spread the shipping out a little