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This is a bit of a waffle but it's worth saying I think.
I took my 3 year old IOR Operator 6-24x50 to the 2019 NEC Shooting Show as it had developed a parallax "clicking" issue and hoped that the guys at the Optics Warehouse stand may be able to offer some advice.
Upon inspection it was instantly decided, by OW, that they would send it back to IOR under warranty. In conversation, it was mentioned by OW that they may be able to lend me a "loan" scope from the seconhand section to use while mine is in repair but I took this as just a "thinking out loud" moment. I didn't expect to hear anything more until my scopes return but, Wednesday just gone, I got a phone call from OW asking if an Athlon Argos would be suitable as a loaner to tide me over until the return of my IOR. Perfect.
Less than 24 hours later, DPD deliver a brand new Athlon Argos BTR 6-24x50 from OW.
I'm totally blown away by Optics Warehouse, they just seem to do everything right as far as my past experiences go and the experiences of my colleagues. They had no obligation to help me out but I'm incredibly grateful that they did and for their excellent service.
Thanks Optics Warehouse, top service from a top company.
The Athlon Argos BTR is very impressive in it's own right too.

Ok, end of waffle, I'm going away now.
Cheers

I rate them highly too.

Yep, I've had good dealings with them too.

That's customer service at it's best.

Alan

They certainly are a fantastic retailer.

As I posted on your thread on the other channel, Optics Warehouse are brilliant. I've had great service from Lisa@OW when I encountered a problem (not of their making) and when my lad was after a scope mount, the advice and help he was given was top rate. Makes a chance to speak to people who know what they're doing and can make things happen when issues arise.

Can't complain, had a Sightron repaired under its lifetime warranty.

Didn't buy anything, but JP was really helpful and pointed us in the right direction. Can't ask for more.

I've never had a problem with 'em either. They are always very helpful and knowledgeable, and if they say they'll do something, then you know that they're not just giving you a BS story. Definitely a good company to do business with.

An example that many could learn from, helpful, polite, enthusiastic and where I get all my scopes and relevant bits from. The fact they have keen prices as well is a bonus.