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I have to say that the times I flew the Big Orange I found them efficient and well-organised. Their aircraft are well up to date and I know several of the aircrew; I believe them to be fundamentally safe, which is a big thing and requires staff onside at every level in the organisation. I might not say that of every low-cost carrier operating in UK airspace.

I still prefer BA. I don't know if they really are "The World's Favourite Airline" but they are my favourite airline (with the one glorious exception of Crabair International on sectors into Brize Norton, on which they could do no wrong).

Iain

IainWR wrote:I have to say that the times I flew the Big Orange I found them efficient and well-organised. Their aircraft are well up to date and I know several of the aircrew; I believe them to be fundamentally safe, which is a big thing and requires staff onside at every level in the organisation. I might not say that of every low-cost carrier operating in UK airspace.

Iain

I totally dislike the attitude of easyJet especially their front line staff and the "training" they have along with the various policies. Customers are always wrong and there is always something tucked away in 200 pages of small print that removes a passenger's rights. I have seen several irate customers arguing with easyJet staff because they had arrived late for their flight and the staff were insisting that they could only go on the next flight if they paid for new tickets. Who made them late? easyJet did, as their incoming flight was delayed by almost 2 hours and because they customers had booked the flights separately it was their fault!

The only reason that maintenance is good on easyJet is that most of the major work is carried out by SRTechnics - formerly part of SwissAir and they have an excellent reputation to maintain.